Responsible Gaming at lt89 — Play Smart, Stay in Control
At lt89, we believe that gaming should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or emotional harm. Our responsible gaming framework gives every player in Bangladesh the tools and guidance to stay in control of their experience at all times.
Gaming Should Enhance Your Life — Not Define It
lt89 is Bangladesh's trusted online casino and sports betting platform, and we take our responsibility to players seriously. We know that the vast majority of our players enjoy cricket betting, live casino games, and online slots purely for fun — and we want to keep it that way.
A small number of individuals may develop difficulties managing their gambling activity over time. lt89 is committed to identifying those players early, providing them with effective support tools, and connecting them with professional help when needed. Responsible gaming is not an afterthought at lt89 — it is built into the core of how our platform operates.
Whether you are setting a monthly deposit limit before your first BPL wager, using our cool-off feature during a difficult period, or requesting permanent self-exclusion, lt89's responsible gaming tools are accessible at any time from your Account dashboard — and our support team is available around the clock to assist you.
If gambling is causing you harm
If you feel that gambling is negatively affecting your finances, relationships, mental health, or daily routine, please contact lt89 support immediately at [email protected] or via 24/7 Live Chat. We will act without delay to help you put protective measures in place.
Six Pillars of Responsible Gaming at lt89
These six principles underpin every decision lt89 makes about how its platform operates, how its tools are designed, and how its support team responds to players in need.
Strict Age Verification
lt89 requires every player to complete mandatory KYC identity and age verification before making their first deposit. The platform is exclusively for individuals aged 21 and above. No exceptions are made under any circumstances.
Deposit Limit Controls
Players can set daily, weekly, or monthly deposit limits on their Account at any time. Once a limit is in place, lt89's system will automatically block any deposit attempt that would exceed the chosen threshold — keeping spending predictable and manageable.
Reality Check Reminders
lt89 offers configurable session time reminders that display a notification after a set period of continuous play — for example, every 30, 60, or 90 minutes. These prompts encourage players to pause, reflect on their session, and decide whether to continue.
Cool-Off & Time-Out
If you need a short break from gaming, lt89's cool-off feature allows you to temporarily suspend your Account for a period of your choice — from 24 hours up to 6 weeks. During a cool-off period, you cannot log in, deposit, or place wagers on the platform.
Self-Exclusion Programme
Players who feel they need a longer break — or wish to stop gambling permanently — can request self-exclusion for periods ranging from 6 months to a lifetime ban. lt89 processes self-exclusion requests within two hours and the exclusion takes effect immediately upon confirmation.
Wager & Loss Limits
In addition to deposit controls, lt89 allows players to set maximum wager limits per bet and maximum loss limits per session or per day. These tools work together to give you granular, real-time control over the total amount you are comfortable risking on the lt89 platform.
How to Use lt89's Responsible Gaming Tools
Deposit Limits
Navigate to Account → Responsible Gaming → Deposit Limits in your lt89 dashboard. Select a daily, weekly, or monthly limit in ৳ BDT. The limit activates immediately. Reducing a limit takes effect instantly; increasing a limit is subject to a 7-day cooling-off period to protect against impulsive decisions made under pressure.
Instant ActivationSession Time Limits
Set a maximum daily session duration from your Account settings. When you reach your chosen limit, lt89 will automatically log you out and prevent re-login until the next calendar day (Bangladesh Standard Time, UTC+6). You can also enable on-screen pop-up reminders at intervals of 30, 60, or 90 minutes during a gaming session.
Configurable IntervalsCool-Off Period
A cool-off temporarily suspends your lt89 Account for a period you choose: 1 day, 3 days, 1 week, 2 weeks, or 6 weeks. During the cool-off, your account is locked for all gameplay and deposits, though existing balances remain safe and withdrawals are permitted. Cool-offs cannot be reversed early once activated.
Cannot Be Reversed EarlySelf-Exclusion
Self-exclusion is available for periods of 6 months, 1 year, 3 years, or permanently. To activate, contact lt89 support via Live Chat or email with the subject line "Self-Exclusion Request". Your Account will be closed within 2 hours. During a self-exclusion period, lt89 will not send you promotional communications and will decline any attempt to reopen your Account.
2-Hour ProcessingLoss & Wager Limits
Set a maximum loss threshold per day or per week to ensure that your gaming costs remain within a budget you are truly comfortable with. Wager limits allow you to cap the maximum stake per individual bet across all game types — slots, live casino, cricket betting, and sports markets — giving you consistent financial control site-wide.
Per-Session & Per-DayActivity & Balance Alerts
lt89 can send automated account activity alerts via email or SMS when your deposit total, loss total, or session time reaches a threshold you define. These real-time notifications bring your gaming behaviour into sharp focus without requiring you to log in and check manually — helping you maintain awareness between sessions.
Real-Time NotificationsHow to Activate Any Protective Tool
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1
Log in to Your Account
Sign in to your lt89 Account using your registered username and password at lt89.io/lt89-login.
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2
Open Account Settings
Click your username or avatar at the top right of the screen, then select Account Settings from the dropdown menu.
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3
Navigate to Responsible Gaming
Select the Responsible Gaming tab within your settings to view all available tools and your current limits.
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4
Set Your Limits or Request Exclusion
Choose the tool you need, enter your desired parameters, and confirm. Most tools activate instantly. Self-exclusion requests are handled by the support team within 2 hours.
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5
Receive Confirmation
lt89 will send a confirmation to your registered email and phone number once any responsible gaming tool has been successfully activated on your Account.
Recognising the Signs of Problem Gambling
Problem gambling can affect anyone regardless of age, income, or background. Being aware of the warning signs — in yourself or in someone you care about — is the first and most important step toward getting help.
Spending more money on gambling than you originally intended or can reasonably afford to lose
Feeling restless, irritable, or anxious when you are not gambling or when you try to reduce your gambling activity
Chasing losses — continuing to gamble in an attempt to win back money you have already lost
Lying to family members, friends, or your employer about how much time or money you spend on gambling
Borrowing money, selling possessions, or using savings intended for essentials (rent, bills, food) to fund gambling
Neglecting work, studies, family responsibilities, or personal health because of time spent gambling
Feeling that gambling is the only way to escape stress, anxiety, depression, or difficult personal circumstances
Repeatedly making unsuccessful attempts to reduce, control, or stop your gambling behaviour
Experiencing significant guilt, shame, or distress after a gambling session but continuing to gamble regardless
Gambling with increasingly large amounts of money in order to achieve the same level of excitement or stimulation
Damaged or strained personal relationships — with a partner, family members, or close friends — as a direct result of gambling behaviour
Thinking about gambling constantly — planning your next session, calculating potential winnings, or replaying past losses — even when you are doing something else entirely
You Are Not Alone
If you recognise three or more of these signs in your own behaviour, we strongly encourage you to reach out for support. Contact lt89 directly at [email protected] to request a cool-off or self-exclusion. You can also speak confidentially with a trained gambling counsellor. Seeking help is a sign of strength — and the sooner you act, the easier the path forward becomes.
Quick Self-Check: How Is Your Gambling?
Read through the statements below. If you find yourself agreeing with four or more of them, consider using lt89's protective tools or speaking with a support professional.
I have gambled with money that was set aside for essential expenses such as rent, utility bills, groceries, or transport.
I have tried to win back money I lost by placing additional wagers, rather than accepting the loss and stopping.
I have felt the need to hide or downplay the amount of time or money I spend gambling from people close to me.
I have noticed that I need to bet larger amounts than before to feel the same level of excitement or enjoyment.
I have experienced significant anxiety, irritability, or low mood on days when I am unable to gamble.
I have borrowed money or sold personal belongings to fund gambling at least once in the past six months.
Gambling has caused me to miss important work, study, or family commitments on at least one occasion.
I have made a genuine attempt to stop or cut back my gambling but found it difficult or impossible to follow through.
Reach Out — Help Is Always Available
lt89's responsible gaming team and external support services are available to assist you at any time. You do not need to be in crisis to reach out — early conversations are always more effective.
Live Chat
The fastest way to reach lt89's responsible gaming team. Available 24 hours a day, 7 days a week — no appointment needed.
Available on lt89.ioEmail Support
Send your responsible gaming request or self-exclusion request to lt89 support. Include your Account username in the subject line.
[email protected]Message the lt89 support team directly on WhatsApp for urgent responsible gaming requests, including immediate Account suspension.
+880 1700-000000Response Times
Live Chat: under 2 minutes. WhatsApp: under 30 minutes. Email acknowledgement: within 2 hours. Full email resolution: within 14 hours. All times in Bangladesh Standard Time (UTC+6).
24/7 · BST (UTC+6)External Support Resources
In addition to lt89's own responsible gaming tools, we encourage any player who is struggling with problem gambling to seek support from trained professional counsellors. Mental health and addiction support services are available across Bangladesh, including in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
If you are concerned about a family member's gambling behaviour, professional family counselling services are also available. Speaking with a trained counsellor — even for a single session — can provide meaningful perspective and practical strategies for managing gambling-related difficulties.
lt89 will never share the fact that you have sought responsible gaming assistance with any third party, except where required by law. All responsible gaming communications are handled with complete confidentiality by our dedicated support team.
Tips for Keeping Gaming Fun
The overwhelming majority of lt89 players enjoy cricket betting, live casino tables, and online slots as a safe, enjoyable pastime. Here are some practical guidelines that help keep gaming in its proper place — as entertainment, not a livelihood.
These tips apply whether you are placing your first BPL wager during the tournament season, spinning a Pragmatic Play slot for an hour on a weekend evening, or trying Ezugi's live roulette tables for the first time. Following even a few of these habits consistently will make a meaningful difference to your overall gaming experience.
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Set a Budget Before You Start
Decide in advance exactly how much ৳ BDT you are comfortable spending during a session. Treat that amount as the cost of entertainment — not as an investment. Once it is gone, the session ends.
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Set a Time Limit
Decide how long you plan to play before you start. Use lt89's session time reminder feature to alert you when your chosen duration has elapsed. Stick to the limit even when you are winning.
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Play for Fun, Not Profit
Approach every gaming session on lt89 with the mindset that the outcome is entertainment, not income. Wins are a pleasant bonus — not an expectation. Never rely on gambling to cover living expenses or financial obligations.
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Never Chase Losses
If you have reached your session budget without a win, stop. Chasing losses by increasing bet sizes or continuing past your limit is the single most common trigger for gambling-related financial harm. Accept the result and return another day.
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Take Regular Breaks
Step away from the screen regularly during longer sessions. Get up, stretch, have a drink of water, and give your mind time to reset. Regular breaks improve decision-making quality and reduce the risk of impulsive wagering behaviour.
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Do Not Gamble Under the Influence
Alcohol and certain medications impair judgement and risk assessment. lt89 strongly advises against gambling while under the influence of any substance that may affect your ability to make clear, rational decisions about your money.
Ready to Enjoy lt89 Responsibly?
lt89 is here to provide a safe, fair, and enjoyable gaming experience for every player in Bangladesh. Explore our games knowing that your wellbeing is our top priority — and that our tools and team are always here if you need them.